Clinic Returns Policy

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged.

In circumstances where you consider a product defective or damaged, please contact us at  (403) 246-2244 within 48 hours of receipt of order with details of the products and defect/damage.

ALL ONLINE ORDER SALES ARE FINAL

All Hills, Royal Canin, and Purina Veterinary Diets are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

Hills, Royal Canin, and Purina diets MUST BE RETURNED WITHIN 30 DAYS OF PURCHASE. The bag must be returned to the clinic and be at least 75% full to qualify for a palatability refund. 

All other food brands, treats, and retail items are final sale.

All inquiries regarding returns and/or exchange can be directed to Westland Veterinary Hospital at  (403) 246-2244.